Refunds and cancelling

Cancelling: there is nothing to cancel

Jade passes (a month or a year) and the Founders pass are paid once. They don't renew by themselves: we never charge you again unless you buy something new. When a Jade pass ends, your passport simply goes back to Copper, the free tier.

Changed your mind? 14 days

Within 14 days of buying, we refund:

• Credits you haven't spent yet.
• A pass you haven't really used yet. Every case is a little different (a day of Jade is not a month of it), so just ask, and we'll sort it out with you fairly.

This is on top of what the law asks of us. At checkout you agree that a pass or credits are delivered at once, which ends the legal right of withdrawal (the terms, section 7); we offer this refund anyway.

How to ask

Mail hello@obunu.com from the address you sign in with, and say what you bought and when. We usually answer within two working days.

A refund goes back to the way you paid, through Stripe, our payment processor. It usually reaches you within 5 to 10 working days, depending on your bank. What was refunded leaves your passport: the credits, or the Jade time.

When something doesn't work

If you can't use what you paid for because of something on our side, we extend your pass by the time you lost or refund the part you didn't get, whichever you prefer. Your legal rights, for example when a digital service doesn't work as promised, are never limited by this policy or by our terms.

Chargebacks

Please ask us first, before you dispute a payment with your bank or card company. We answer quickly and a refund from us is faster for you. Disputing payments as a habit can get a passport suspended (the terms, section 8).